When Vgentive credits fall below 1, voice pauses and your line behaves as before : no automatic overage. Desk login stays available while you top up; after 7 consecutive days below 1 credit, desk login is disabled until recharge. Admins see balance on the Facility Desk and plan credits around peak OPD minutes.
Your CFO asks a fair question before go-live: "What happens when the credit balance runs out?" On Vgentive, the answer is deliberate (voice pauses below 1 credit, your line behaves as before, and nobody gets a surprise bill.
Why hospital voice AI credit balance alerts matter for phone coverage
Usage-based voice AI should be visible, not opaque. Hospitals need overflow coverage at peak) not an open-ended meter nobody watches.
What happens when credits run low
Below 1 credit, the agent stops answering configured overflow or after-hours coverage. Incoming calls hit your existing PBX or mobile line the way they did before the pilot. Staff handle enquiries as usual.
No automatic overage charges. No silent continuation that shows up on next month's invoice.
What admins see on the Facility Desk
Current credit balance, usage history, and call logs in one login. Low-credit visibility lets ops top up before Diwali peak or a new consultant launch. not after a week of busy tones.
Desk login: Voice pauses below 1 credit. Desk login stays available while you top up; if balance stays below 1 credit for 7 consecutive days, desk login is disabled until recharge.
Pricing starts at ₹9,999 onboarding, then ₹5 per credit incl. taxes of talk time. See full detail on pricing.
How to plan credits
- Run a two-week pilot on overflow only.
- Note peak minutes between 10 am and 1 pm.
- Add after-hours only if logs show demand.
- Keep a buffer for seasonal spikes.
Read instant setup & go-live for pilot setup and healthcare voice AI in India for the full workflow.
Common mistakes when hospital voice AI credits run low
- Enabling 24/7 coverage before measuring overflow need.
- No admin assigned to watch weekly usage.
- Assuming zero credits means lost logs (prior calls remain searchable.
About Vgentive
Vgentive helps hospitals and clinics capture the phone work this article describes on the line patients already call.
Vgentive answers your existing facility number in Hindi and English, books appointments from your live doctor schedule, and logs every call on the Facility Desk so your team sees what happened on every call, not just the ones they picked up.
Pricing is usage-based: a one-time onboarding fee, then credits for call time (1 credit = 1 minute). All prices exclude applicable taxes. Your free trial includes 50 credits and starts when your line goes live. See current pricing.
Next steps when your hospital voice AI credit balance runs out
Review pricing and free credits, see Facility Desk usage controls, and book a demo to estimate minutes for your OPD volume.