Enquiry
- Agent:
- Answers from the facts you set up: fees, timings, insurance, parking
- Your team sees:
- Call log with transcript and outcome
Pricing
Full platform on every plan
₹9,999 one-time onboarding · pay as you go · no monthly platform fee · no lock-in on credits.
One platform. Not just a phone call.
The agent answers and makes the calls. The Facility Desk is where your team sees, manages, and follows up on every one. Every plan includes the same six call types; the compare table below shows recording downloads, live transfers, AI desk actions, phone-line concurrency, branch switcher, and desk PWA by tier.
Call types on every planAll six call types on Starter, Pro, and Custom.
Booking
- Agent:
- Books from your real doctor schedule, only after the caller says yes
- Your team sees:
- Appointment on the desk calendar
Emergency
- Agent:
- Catches urgent language and bridges to your emergency line with fallback if staff do not answer, when your facility accepts emergencies
- Your team sees:
- Emergency view
Reminders
- Agent:
- Calls before appointments (auto on book or reschedule, or Call now); records confirm, cancel intent, callback, or no answer
- Your team sees:
- Reminders and scheduled calls
Re-engagement
- Agent:
- Runs desk-authored flows in your calling window when staff start a campaign
- Your team sees:
- Flow builder, templates, lists and people (CSV import), exportable responses
Patient feedback
- Agent:
- Asks your rating questions after visits; records ratings and comments
- Your team sees:
- Patient Experience trends
Outgoing calls run only while outbound calling is switched on for your facility. Appointment reminders queue on book or reschedule (lead time in Settings) or when staff tap Call now; feedback follows completed visits; and campaigns start when your team presses Start.
Facility Desk on every planFull Facility Desk on every plan. Branch switcher on Pro and Custom only.
Home
Overview
Calls, appointments, outcomes and credit use at a glance.
Credits
Balance and full transaction ledger.
Billing
Razorpay payment links and desk recharge where your role allows; onboarding payment and invoices.
People
Callers
Directory with call history.
Patients
Records linked to bookings and calls.
Reception
Call logs
Search by caller, phone or transcript; filter by outcome, intent and date; recordings.
Enquiry and Emergency views
Filtered views of your call logs.
Appointments
Calendar, booking and completing visits.
Callbacks
Queue with call now and resolved.
Re-engagement
Lists, People, Responses
Flow builder with templates, CSV lists, branch and collect steps, and response export
Reminders and scheduled
Reminders
Auto reminders on book or reschedule, Call now, and editable scripts. Log cancel or reschedule intent; staff update the calendar.
Scheduled calls
Follow-up, missed visit, payment reminder or custom. On the Facility Desk, staff-scheduled outbound appears under Patient Recall (marketing name: "Scheduled calls").
Feedback
Patient feedback
Your questions, ratings, comments and trends.
Catalog
Doctors
Schedules, leave dates and fees.
Departments
Manage the departments callers can book into.
Knowledge
26 fact topics with AI drafts you review.
Access
Users and roles
Custom roles from 60+ permissions; phone numbers masked unless a role allows them.
Facility and support
Settings
Hours, emergency rules, voice and greeting, and switching call types on or off.
Support tickets
Raise and track help requests.
Branch switcher
Pro and CustomSwitch between branches with one login
6 call types · 26 knowledge topics · 2 languages · 36 voices · 9 facility types
Plans below differ by rate, scale, support, and partnership perks, not by call types or platform features.
On the Facility Desk, staff-scheduled outbound appears under Patient Recall (marketing name: "Scheduled calls").
Starter
Full platform. One clinic. Self-serve signup with reviewed go-live.
Regular price ₹4 per credit, introductory price ₹3 / credit
1 credit = 1 minute
+ ₹9,999 one-time onboarding
- Full platform, every call type
- 50 free credits to try (7 days, no card)
- 2 phone lines
- 1 location · 1 team seat
- 1 voice (English + Hindi combined)
- Phone number free for 6 months
- Support response within 7 working days
Recommended
Pro
Free call recording downloads (Starter: 0.25 credit each). Built to grow with you.
Regular price ₹4 per credit, introductory price ₹3 / credit
1 credit = 1 minute
+ ₹24,999 ₹19,999 one-time onboarding
- Everything in Starter
- 20 voices (English + Hindi combined)
- Free call recording downloads
- Phone number free for 1 year
- Up to 20 phone lines
- Unlimited locations and team seats
- Feature requests and early access to new features
- Third-party integrations
- PWA app
- Support response within 2 working days
Custom
Chains and large groups. Built around your contract.
Custom
annual agreement
- Everything in Pro, plus:
- 36 voices (English + Hindi combined)
- Up to 50 phone lines
- Negotiated credit rate
- Free call transfers
- Custom integrations built for you
- Support response within 24 hours
Example monthly spend
A busy OPD in numbers.
Small Clinic
~30 calls/day
30 calls × 3 min avg × 26 days = 2,340 min
Starter ₹7,020
Pro ₹7,020
Mid-Size OPD
~80 calls/day
80 calls × 3 min avg × 26 days = 6,240 min
Starter ₹18,720
Pro ₹18,720
Multi-Specialty
~200 calls/day
200 calls × 3 min avg × 26 days = 15,600 min
Starter ₹46,800
Pro ₹46,800
Estimates at 3-minute average calls. Excludes one-time onboarding. Estimates use the introductory ₹3/credit rate.
Compare plans
Pick a plan tab, then open each section. No sideways scrolling on your phone.
Each row shows Starter, Pro, and Custom side by side. No sideways scrolling.
Pricing and billing
Credit price
Rupee rate per credit. One credit is one started minute of voice talk time.
- Starter
- Regular price ₹4 per credit, introductory price ₹3/credit
- Pro
- Regular price ₹4 per credit, introductory price ₹3/credit
- Custom
- Custom
Onboarding (one-time)
One-time setup: forwarding path, Facility Desk, knowledge, call-type toggles, and emergency rules.
- Starter
- ₹9,999
- Pro
- ₹19,999 (was ₹24,999)
- Custom
- Custom
Contract
- Starter
- Pay as you go
- Pro
- Pay as you go
- Custom
- Annual
Scale
Voice options (English + Hindi combined)
Distinct agent voices in English and Hindi combined. Not separate phone numbers.
- Starter
- 1
- Pro
- 20
- Custom
- 36
Phone lines
How many simultaneous patient calls your facility line can handle. Extra callers wait or follow your overflow rules.
- Starter
- 2
- Pro
- 20
- Custom
- 50
Locations
Facility or branch locations managed on one account.
- Starter
- 1
- Pro
- Unlimited
- Custom
- Unlimited
Team seats
Staff logins on the Facility Desk for call review, booking, and outbound.
- Starter
- 1
- Pro
- Unlimited
- Custom
- Unlimited
Vgentive line (call forwarding target)
Patients still dial your existing number. Calls forward to your Vgentive line.
- Starter
- 6 months free
- Pro
- 1 year free
- Custom
- Custom
After the included period on your plan, a monthly line fee applies for the Vgentive forwarding target. We confirm the amount on your order form before go-live. Your public number stays yours on the forwarding path you control. Usage credits remain pay-as-you-go with no monthly lock-in.
Usage costs
Call recording download
Download recordings from the Facility Desk. Credits charged per download on Starter. Free on Pro and Custom.
- Starter
- 0.25 credit
- Pro
- Free
- Custom
- Free
Call transfer
Extra credit when the agent bridges a live call to staff: emergency line or configured reception or inquiry handoff. Free on Custom.
- Starter
- 1 credit
- Pro
- 1 credit
- Custom
- Free
AI desk action
On-demand call summary, knowledge draft, campaign or reminder text enhance (0.25 credit each; separate from per-minute voice).
- Starter
- 0.25 credit
- Pro
- 0.25 credit
- Custom
- Custom
Knowledge
Knowledge base
What the agent can answer beyond default platform knowledge.
- Starter
- Default only
- Pro
- Add extra knowledge
- Custom
- Any
Growth and partnership
Request a feature
- Starter
- No
- Pro
- Yes
- Custom
- Yes
New feature access
- Starter
- No
- Pro
- Yes
- Custom
- Yes
Third-party integration
- Starter
- No
- Pro
- Yes
- Custom
- Yes
PWA app
Install the Facility Desk as a progressive web app on staff phones and desktops. No app store required.
- Starter
- No
- Pro
- Yes
- Custom
- Yes
Custom integrations built for you
- Starter
- No
- Pro
- No
- Custom
- Yes
Support
Support response
- Starter
- 7 working days
- Pro
- 2 working days
- Custom
- 24 hours
Enquiry
Incoming calls about timings, fees, directions, and other configured facts.
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Booking
Appointment booking with confirm-to-book from your live doctor schedule.
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Emergency
Urgent-language handling on every plan. Live emergency bridge numbers and full Emergency and Casualty routing on the Facility Desk are Pro and Custom.
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Reminders (including scheduled follow-up calls)
Reminders queue on book or reschedule (lead time in Settings) or Call now. Outcomes on the call; staff update the calendar. No automatic phone reschedule or cancel.
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Re-engagement
Lapsed-patient and list campaigns from staff-built flows on the Facility Desk; your team presses Start.
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Patient feedback
Post-visit feedback calls with ratings logged on the Facility Desk.
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Overview
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Credits
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Billing
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Callers
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Patients
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Call logs
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Enquiry and Emergency views
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Appointments
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Callbacks
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Lists, People, Responses
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Reminders
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Scheduled calls
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Patient feedback
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Doctors
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Departments
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Knowledge
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Users and roles
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Settings
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Support tickets
- Starter
- Yes
- Pro
- Yes
- Custom
- Yes
Branch switcher
- Starter
- No
- Pro
- Yes
- Custom
- Yes
Included on every plan
Your existing number
Patients keep dialling the hospital or clinic number they already know. Vgentive sits on a forwarding path. No new number to print or advertise.
- Starter
- Stays the same
- Pro
- Stays the same
- Custom
- Stays the same
Setup & go-live
Facility Desk configuration and go-live setup typically complete team-reviewed go-live once forwarding is set and you go live. Custom plans follow your agreed rollout schedule.
- Starter
- After number assignment
- Pro
- After number assignment
- Custom
- Custom rollout
Credit expiry
Credits don't expire while your facility is active.
- Starter
- No expiry
- Pro
- No expiry
- Custom
- No expiry
Monthly platform fee
- Starter
- None
- Pro
- None
- Custom
- Per agreement
Hidden charges
- Starter
- Never
- Pro
- Never
- Custom
- Never
Invoice / payment
- Starter
- Razorpay payment links, UPI, and bank transfer from Billing on the Facility Desk (role-dependent)
- Pro
- Razorpay payment links, UPI, and bank transfer from Billing on the Facility Desk (role-dependent)
- Custom
- Razorpay payment links, UPI, and bank transfer from Billing on the Facility Desk (role-dependent)
| Feature | Starter | ProRecommended | Custom |
|---|---|---|---|
| Pricing and billing | |||
| Credit price | Regular price ₹4 per credit, introductory price ₹3/credit | Regular price ₹4 per credit, introductory price ₹3/credit | Custom |
| Onboarding (one-time) | ₹9,999 | ₹19,999 (was ₹24,999) | Custom |
| Contract | Pay as you go | Pay as you go | Annual |
| Scale | |||
| Voice options (English + Hindi combined) | 1 | 20 | 36 |
| Phone lines | 2 | 20 | 50 |
| Locations | 1 | Unlimited | Unlimited |
| Team seats | 1 | Unlimited | Unlimited |
| Vgentive line (call forwarding target) | 6 months free | 1 year free | Custom |
After the included period on your plan, a monthly line fee applies for the Vgentive forwarding target. We confirm the amount on your order form before go-live. Your public number stays yours on the forwarding path you control. Usage credits remain pay-as-you-go with no monthly lock-in. | |||
| Usage costs | |||
| Call recording download | 0.25 credit | Free | Free |
| Call transfer | 1 credit | 1 credit | Free |
| AI desk action | 0.25 credit | 0.25 credit | Custom |
| Knowledge | |||
| Knowledge base | Default only | Add extra knowledge | Any |
| Growth and partnership | |||
| Request a feature | No | Yes | Yes |
| New feature access | No | Yes | Yes |
| Third-party integration | No | Yes | Yes |
| PWA app | No | Yes | Yes |
| Custom integrations built for you | No | No | Yes |
| Support | |||
| Support response | 7 working days | 2 working days | 24 hours |
Call typesAll six call types on every plan.
| Enquiry | Yes | Yes | Yes |
|---|---|---|---|
| Booking | Yes | Yes | Yes |
| Emergency | Yes | Yes | Yes |
| Reminders (including scheduled follow-up calls) | Yes | Yes | Yes |
| Re-engagement | Yes | Yes | Yes |
| Patient feedback | Yes | Yes | Yes |
Facility DeskIncluded on every plan except where noted.
| Overview | Yes | Yes | Yes |
|---|---|---|---|
| Credits | Yes | Yes | Yes |
| Billing | Yes | Yes | Yes |
| Callers | Yes | Yes | Yes |
| Patients | Yes | Yes | Yes |
| Call logs | Yes | Yes | Yes |
| Enquiry and Emergency views | Yes | Yes | Yes |
| Appointments | Yes | Yes | Yes |
| Callbacks | Yes | Yes | Yes |
| Lists, People, Responses | Yes | Yes | Yes |
| Reminders | Yes | Yes | Yes |
| Scheduled calls | Yes | Yes | Yes |
| Patient feedback | Yes | Yes | Yes |
| Doctors | Yes | Yes | Yes |
| Departments | Yes | Yes | Yes |
| Knowledge | Yes | Yes | Yes |
| Users and roles | Yes | Yes | Yes |
| Settings | Yes | Yes | Yes |
| Support tickets | Yes | Yes | Yes |
| Branch switcher | No | Yes | Yes |
| Included on every plan | |||
|---|---|---|---|
| Your existing number | Stays the same | Stays the same | Stays the same |
| Setup & go-live | After number assignment | After number assignment | Custom rollout |
| Credit expiry | No expiry | No expiry | No expiry |
| Monthly platform fee | None | None | Per agreement |
| Hidden charges | Never | Never | Never |
| Invoice / payment | Razorpay payment links, UPI, and bank transfer from Billing on the Facility Desk (role-dependent) | Razorpay payment links, UPI, and bank transfer from Billing on the Facility Desk (role-dependent) | Razorpay payment links, UPI, and bank transfer from Billing on the Facility Desk (role-dependent) |
What uses credits?
One credit per started minute for calls. Transfers, AI desk actions, and recording downloads use credits as listed below.
Incoming or outgoing voice call
1 credit per started minute
3 min call = 3 credits · 3 min 10 sec = 4 credits
Call recording download
0.25 credit each on Starter · free on Pro and Custom
Download recordings from the Facility Desk.
Live transfer to staff
+1 credit on Starter and Pro · free on Custom
Emergency bridge or reception handoff when configured · 3 min call + transfer = 4 credits on Starter
AI desk actions
0.25 credits each
Call summary, knowledge draft, campaign or reminder text enhance
Unanswered call attempts
0 credits
No charge if the call does not connect
Onboarding and number setup
0 credits
One-time routing configuration during go-live
No hidden charges. Ever. Every charge appears in your Facility Desk credit history.
Dashboard and email alerts before credits run out. Voice pauses when your balance is below 1 credit.
Credits don't expire while your facility is active.
Minimum recharge: Minimum desk recharge ₹100..
Closing your account follows our refund and cancellation policy.
Voice pauses below 1 credit. Desk login stays available while you top up; if balance stays below 1 credit for 7 consecutive days, desk login is disabled until recharge.
Common questions
Try it before you commit.
50 free credits for 7 days once you are live on your assigned AI phone number. No credit card. Outbound stays off during the trial.
Test enquiry, booking, and emergency on real incoming calls (~50 minutes). ₹9,999 one-time onboarding on Starter when you move to paid go-live after the trial.
Sign up on the app first. Our team reviews your facility details before we assign your line.
Step 1
Sign up
Create your account on the Vgentive app.
Step 2
Verify email
Confirm your email address before continuing.
Step 3
Facility details
Tell us about your hospital or clinic.
Step 4
Team review
Our team checks your submission before go-live setup.
Step 5
AI phone number
We assign your Vgentive line for call forwarding.
Step 6
Call forwarding
Point your existing patient number to the assigned line.
Step 7
Go live
Your 50-credit trial starts once you are live on the assigned number. Outbound stays off until you enable it.
50 credits · 7 days · trial starts after your number is assigned · outbound off
Ready to start on your line?
Sign up on the app, or book a demo if you want a walkthrough with your facility type and services list.
Questions about billing? Read the refund and cancellation policy.