Your teleconsult desk, answered on the phone.
Patients call before they open your app. Book video consults from your live roster and cut empty virtual OPD blocks.
Use cases
Product capabilities
Video consult slot booking
Books against your teleconsult roster: open video slots, visit types, and doctor availability from your practice setup, not a generic calendar.
Timing and fee answers from your setup
Knowledge scoped to online-only operations. The agent speaks from what you configure, not scraped content or invented facility facts.
Staff-controlled reminders
Schedule or start reminder calls for upcoming video consults. Pending reminders cancel when a visit is completed or cancelled.
Works alongside your app
Booking happens on the call. Link delivery follows your SMS, WhatsApp, or coordinator workflow after confirm-to-book.
Adoption path
What most online clinics start with, and what they add later
Telemedicine lines usually start with booking. Reminders come when no-shows show up on Overview quality.
Commonly start with
- Booking
Cover the line while coordinators handle in-app traffic. Live teleconsult roster, confirm-to-book, same number callers already save.
Commonly add next
Reminders
Ties to outcome already on this page: Fewer no-shows on virtual OPD
Once empty video blocks show up on the desk, staff schedule or start reminder calls. That protects doctor screen time without silent autodial.
Details
How the product fits
Phone demand before the app opens
Many patients still dial the clinic number first. The agent captures teleconsult bookings on the line they already save.
Coordinators stay on escalations
Voice handles routine booking while coordinators focus on in-app chat and complex cases during peak hours.
Virtual OPD time protected
Staff-controlled reminders reduce empty video blocks and protect doctor screen time without silent autodial.
Outcomes
Outcomes that matter
More filled video consult slots
Callers who would have hung up get a confirmed teleconsult before they search for another provider.
Fewer no-shows on virtual OPD
Staff schedule or start reminder calls so doctors are not waiting in an empty video room.
Ops team off the phone loop
Coordinators handle escalations while voice agents take routine booking and timing calls.
Problems
The problem we solve
Patients call before they use your app
Many families still dial the clinic number first. Unanswered rings go to the next telemedicine listing.
Coordinators juggle chat, app, and phone
WhatsApp and in-app messages pile up during peak hours. Voice callers expect a live answer now.
No-shows waste doctor screen time
An empty video slot is hard to backfill the same day without reminders and follow-up.
How it works
One platform. Set up for your facility.
Same voice agent engine across healthcare call types. Your doctor schedule, knowledge, and desk settings make it yours.
Step 01
Connect your clinic number
Same number patients already save. The agent answers overflow and off-hours booking calls.
Step 02
Book video consult slots
Open teleconsult times, visit types, and doctor rosters come from your practice setup, not a generic calendar.
Step 03
Remind from the desk
Staff schedule or start reminder calls. Pending reminders cancel when a visit is completed or cancelled.
Pain points
What is different here
Patients call before opening the app
Many families still dial the clinic number first. Voice agents capture teleconsult bookings while coordinators handle in-app traffic.
Empty video slots are hard to backfill
A missed video consult is lost screen time. Staff-controlled reminders protect doctor availability without silent autodial.
Example call
Sample flow on your line
- Caller
- I need an online consult with a general physician today.
- Vgentive
- Dr. Patel has a video slot at 6:30 PM or 8:00 PM today. Which works for you?
- Caller
- 6:30 PM.
- Vgentive
- Booked: today at 6:30 PM, video consult with Dr. Patel. You will receive your join link through your clinic's usual channel.
FAQ
Questions for this facility type
Common questions about putting Vgentive on a online clinic phone line.
Solutions
Other facility types
- HospitalMissed OPD calls become empty slots. Vgentive answers on your number, books from your live schedule, and logs every call for staff — so nurses stay on the floor.
- Multi-Specialty HospitalOne line for cardiology, ortho, gynae, and OPD. Intent routes to the right department, live slots book on the call — no desk ping-pong.
- Nursing HomeBed, package, and visiting-hour calls hit during care rounds. Vgentive captures the enquiry and notifies the right staff.
- Diagnostic CenterFasting, slots, and report timing flood the line. Book tests, share approved prep, and remind patients — counters stay clear.
- PolyclinicMixed GP and specialty calls on one line. Route intent, book the right doctor, keep reminders running across departments.
- PathologyBooking, fasting, and report questions repeat all day. Book collections, share prep from your knowledge, remind before phlebotomy.
- ClinicWhen the doctor is with a patient, the phone still answers. Book the next slot and keep the consult uninterrupted.
- Dental ClinicUnanswered booking calls leave chairs empty. Vgentive books hygiene and consult slots, then helps staff protect chair time with reminders.
Get a facility live
Book a demo. Bring your facility phone line and doctor list. See inbound and outbound healthcare use cases on the Facility Desk.